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Listening to customers and meet their expectations

To solve your problem

Helping you be closer to your customers, understand their expectations and improve their satisfaction is our goal at marketing Méditerranée.

 

A notoriety study aims to know how many people know your brand and how they see it.

The results make it possible to measure the influence of your communication strategy and your sales actions in order to improve the visibility of your company.

An image study aims to understand what consumers think about your brand or your business.

The results help to understand how your brand is perceived by your customers.

The study of image or notoriety will allow you to:

  • Measure the positioning of the company in its environment,
  • Measure the influence of a change of strategy,
  • Define the targets of the next actions to take,
  • Define a new communication strategy.

Marketing Méditerranée has carried out a branding survey for Régie Fréquence Espace.

Régie Fréquence Espace organizes animations and sampling operations for client brands on the Vinci motorway.

Marketing Méditerranée conducted a survey to determine the influence of that sampling operation and animations on the image and the reputation of the brand.

 

Marketing Méditerranée is an expert in satisfaction studies. This study allows you to measure your customers’ satisfaction.

You can know if your customers are satisfied thanks to different indicators. Knowing it allows you to understand their expectations and identify sources of discontent.

Our goal is to help you better satisfy your customers and build loyalty.

The Net Promoter Score (NPS) measures the propensity of customers to recommend your products or your brand, and therefore their loyalty. To define those indicators, we ask customers: “on a scale of 1 to 10, what is the probability that you recommend our services  around you? “.

To find out the satisfaction of donors during blood donation events, the French blood establishment called on marketing Méditerranée.

We did a report including operational recommendations and a communication plan for the following events of the French blood establishment.

 

Marketing Méditerranée helps you todevelop and design innovative and customer-centric journeys in order to increase your customer satisfaction and eliminate any discontent.

Our goal is to facilitate the customer journey, make it intuitive and simple to increase your conversion rate and satisfaction.

The Customer Effort Score (CES) is very useful to measure the quality of your customer service. Thanks to this indicator, we can estimate the level of effort that your customers had to deploy in order to fulfill their request. We asked to answer on a scale from 1 to 5 how much effort did they put into meeting their request. (1 = lowest degree of effort)

Marketing Méditerranée worked for Hammerson, which manages one of the most popular mall in Marseille : The Terrasses du Port. We helped them study customer profiles and define an adapted customer journey.

Our results showed different consumer profiles. We wrote a report with operational and strategic recommendations to improve their customer journey.

Marketing Méditerranée
Domaine de Luminy, Rue Antoine Bourdelle, 13 288 Marseille

Contact us: +33 (0)4 91 17 42 90
Write to us: info@market-med.com

Opening hours
Monday – Friday : 8am – 8pm

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